Corporate Terms & Conditions

These Terms & Conditions apply to all orders placed with Com-Century Industries Co., Ltd. By submitting an order, you confirm your acceptance of these terms.

Payment Policies

We offer a 2% early-payment discount when invoices are paid within 10 days. All invoices are due within 30 days, and the discount does not apply to direct-shipment orders.

A 1.5% monthly charge applies to past-due balances. Pricing may be adjusted without prior notice.

We accept credit cards but may decline them when processing fees increase. A 3% fee applies to all credit card payments.

Freight & Logistics

• Orders within the U.S. ship freight-allowed at USD 1,500.
• Orders to Canada ship freight-allowed at USD 2,500.
• Copper fittings qualify at USD 750.

Services such as delivery appointments, lift-gate use, redelivery, or other special handling are not included and will be billed separately.

Orders below the freight-allowed amount will ship prepaid, with charges added to your invoice.

A USD 10 fee applies to expedited shipments and USD 25 for non-standard carrier pickups.

International shipments include a USD 15 export documentation fee.

Minimum Order

The minimum amount for all new orders is USD 50.

General Operating Policies

To help us provide consistent service:

• We will adjust any non-standard order quantities to the nearest standard pack size.
• Any purchase order sent to us is considered acceptance of our terms and pricing, regardless of wording on customer documents.
• Confirming POs must be clearly marked to avoid duplicate shipments.

We regularly update our products. Features, materials, or packaging may change without notice, though we will try to inform you of major updates.

Catalog descriptions and images are for reference only and are not a guarantee of product performance or suitability. We are not responsible for typographical or photographic errors.

Please ensure that products you purchase comply with your local regulations and installation requirements.

Pricing

Quotes are valid for 30 days unless noted otherwise.

Once a quote is accepted and the order is placed, prices remain firm for three months.

Possessing our catalogs or literature does not grant purchasing authorization. All pricing is in USD.

Backorders

If an item is unavailable, we will place it on backorder. In-stock items ship first, and backordered items will ship as soon as they are restocked.

We will cover any additional freight costs caused by the delay.

Backorders that remain open for 90 days will be canceled.

Loss or Damage Claims

Please inspect all shipments upon arrival. Once goods are received, responsibility transfers to you.

Any damage or shortage must be reported within one business day, with photos, and noted on the Bill of Lading.

All packaging and affected items should be kept until we complete the review.

Order Issues

Please report any order discrepancies within one business day of delivery. Claims received after this period cannot be processed.

Cancellations & Returns

Orders cannot be canceled after 48 hours.

Returns not related to quality issues or our error will incur a 20% restocking fee, and return freight must be prepaid.

We cannot issue credit for items that are:

• More than one year old
• Discontinued
• Not in resalable condition
• Not in standard pack quantities.

All returns require prior written authorization from our Customer Service team.

Policy Updates

We may update these Terms & Conditions at any time. Any conflicting terms on customer purchase orders will not apply.